DVD Enhanced Verbal Skills: The Right Words at the Right Time
AdvancedVerbal de-escalation is using The Right Words at the Right Time. This training takes verbal de-escalation and goes beyond the basics of good communication. Understanding people and what it takes to communicate effectively is vital to a successful resolution. Using and knowing how to use proxemics to control a situation will help keep you and others safe. This training is the foundation to additional training we offer.